Field Service Technician

Job Description:

• Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area.
• Handle incidents using diagnostic tools to troubleshoot hardware and software failures.
• Perform component-level hardware repairs.
• Clean and adjust mechanical components.
• Configure and install applicable software.
• Perform routine preventive-maintenance checks according to documented procedures.
• Refill consumables as directed.
• Install, move, add, change, and remove hardware and software products.
• Instruct and train customers on usage and operation of installed hardware and software.
• Receive incident briefings and orders from dispatch.
• Update dispatch on unforeseen issues and provide detailed briefings on performed activities.
• Proactively inform customers about status, progress, and outcomes.
• Identify technical or process problems and recommend improvements.
• Use corporate tools and processes for knowledge sharing and information gathering.

Requirements:

• Education or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Field Service.
• Good written and verbal communication skills.
• Driver's license and driving record that satisfies DN's fleet requirements.