Client Success Partner – Integration Manager

Job Description:

• Lead end-to-end implementation of strategic third-party benefits administration partnerships, including medical, pharmacy, TPA, and claims
• Serve as the operational bridge between Commercial Strategy, Client Success, Operations, and Product teams
• Work with Product PMs to translate partner technical requirements into seamless client implementations
• Manage partner-specific workflows, configurations, and timelines
• Shape Vida’s ongoing business strategies and programs with partners and internal teams
• Lead client-facing projects across Product, Engineering, Analytics, Sales, Marketing, and external partners
• Own implementation work streams from planning and launch through long-term partner lifecycle management
• Maintain SOPs and the implementation playbook; train internal teams on established standards
• Manage post-implementation partner relationships as the primary operational contact
• Support commercial and strategy teams in vetting partner clients
• Lead partner-specific onboarding and ensure partner and client satisfaction
• Monitor partner SLAs, manage escalations, and establish scalable implementation frameworks
• Identify opportunities for enhancements, scalability, and growth
• Conduct partner-level performance reviews
• Perform additional responsibilities as needed

Requirements:

• Bachelor’s Degree at a minimum
• 5+ years in account management, implementation, customer success, or partner integration, ideally within health tech or healthcare, or a background in management consulting
• Demonstrated ability to manage cross-functional work streams across Product, Engineering, and Client Success
• Familiarity with the overall healthcare landscape, including major relevant healthcare legislation and companies within the industry
• Familiarity with key healthcare administration and payer processes
• Strong project management skills, exceptional attention to detail, and comfort navigating operational ambiguity
• Critical thinking skills; ability to analyze data, identify gaps and risks, and create and implement recommendations for improvement
• Ability to create and utilize work plans to prioritize and manage multiple concurrent priorities and tasks across work streams
• Professional written and verbal communication skills; ability to summarize information and present findings and recommendations to internal and client leadership
• Ability to develop and maintain leadership-level relationships internally and externally
• Self-starter able to work independently or in a team environment with an ownership mentality
• Comfortable navigating ambiguity and strategically prioritizing
• Very organized and a team player
• Proficient in web and mobile technologies, PowerPoint, and Excel
• Must be authorized to work in the U.S.; Vida cannot sponsor work visas
• Must reside in or be able to work from the U.S.; international work is prohibited

Benefits:

• Equal Employment Opportunity and Affirmative Action employer
• Reasonable accommodations for qualified individuals with disabilities and disabled veterans in job application procedures