Team Leader: Merchant Services Operations — Capitec Bank

Purpose Statement

To lead, coach, and develop a cross-skilled client service team within a contact centre environment, coordinating outbound calling activities focused on new initiatives, client retention, sales, and compliance. The role is responsible for ensuring service excellence, achieving campaign objectives, and consistently meeting productivity and performance targets for both Capitec Bank and non-Capitec Bank clients.

Experience
Minimum:

2 - 3 years' experience in a leadership or people management role within an outbound, campaigns and sales contact centre, and risk