Associate Director, Quality Engineering – Sales & Marketing

Job Description:

• Lead quality engineering execution for assigned applications, products, or agile teams
• Manage, coach, and develop quality engineering leaders, engineers, and SDETs
• Implement quality engineering standards, practices, and governance
• Drive functional, integration, end-to-end, regression, and release validation activities
• Partner with Engineering, Product, Architecture, Platform, DevOps, and enterprise quality teams throughout the software development lifecycle
• Oversee defect triage, trend analysis, root-cause follow-up, and corrective-action tracking
• Support release-readiness assessments and production deployment validation
• Advance test automation adoption and sustainable regression coverage
• Integrate automated validations and quality checks into CI/CD pipelines
• Coordinate performance, resiliency, operational-readiness, and security validation activities
• Monitor quality metrics, delivery trends, and production outcomes
• Escalate systemic quality concerns, portfolio risks, and capacity constraints to Director leadership
• Contribute to quality engineering modernization through enterprise tools, reusable frameworks, and improved ways of working
• Drive adoption of AI-enabled quality engineering capabilities
• Ensure responsible AI adoption and compliance with security, privacy, regulatory, and operational standards
• Occasional travel to Humana offices for training or meetings may be required

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or any other bachelor's degree combined with relevant equivalent industry experience
• 8+ years of experience in software engineering, quality engineering, testing, or related technical disciplines
• 3+ years of leadership experience managing quality engineering, test automation, or software delivery teams in enterprise environments
• Experience leading quality engineering activities across multiple agile teams or complex applications
• Hands-on experience with enterprise quality tools, test automation, test management platforms, and engineering lifecycle tools
• Demonstrated experience improving quality engineering practices, including automation, process improvement, and metrics-based execution
• Strong understanding of Agile, DevOps, and CI/CD practices
• Experience with API, UI, integration, regression, and end-to-end testing approaches
• Familiarity with distributed systems and modern application architectures
• Strong communication and collaboration skills, with the ability to work effectively across product, engineering, and operational teams
• Experience working in matrixed organizations and coordinating across distributed teams
• Preferred: experience in healthcare or another highly regulated industry
• Preferred: familiarity with member, provider, digital experience, or enterprise platform domains
• Preferred: knowledge of microservices, APIs, event-driven systems, and cloud-native architectures
• Preferred: experience supporting non-functional testing, including performance and resiliency
• Preferred: exposure to AI-enabled quality engineering or intelligent automation capabilities
• Preferred: familiarity with enterprise architecture principles, patterns, and standards across cloud, hybrid, on-premise, and SaaS environments
• Preferred: experience implementing AI-enabled quality engineering or intelligent automation capabilities
• Self-provided internet service with minimum 25 Mbps download and 10 Mbps upload
• Ability to work from a dedicated space without ongoing interruptions to protect member PHI / HIPAA information

Benefits:

• Bonus incentive plan based upon company and/or individual performance
• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company holidays
• Personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability
• Long-term disability
• Life insurance
• Wellness and smart healthcare decision support
• Remote work arrangement
• Dedicated work-from-home space requirements to protect member PHI / HIPAA information