Virtual Oncology Nurse Navigator

Job Description:

• Provide triage, case management, and care navigation for oncology patients with possible comorbidities
• Deliver direct patient care through virtual platforms
• Provide clinical and care coordination support throughout the oncology care journey, from screening through survivorship or end-of-life care
• Provide consultative support by phone, email, or video
• Handle urgent clinical escalations when required
• Triage Symptom Survey responses and other inbound reported symptoms, supporting patients and escalating to Nurse Practitioners as needed
• Proactively identify and address patient needs, including care coordination, nutritional support, discharge planning, and provider referrals
• Educate patients about their diagnosis, Daymark Health’s care offerings, and next steps
• Build trusting relationships with patients and their care networks
• Collaborate with Nurse Practitioners, Medical Directors, Social Workers, Clinical Operations, and non-clinical Health Partners
• Address social determinants of health, including food security and transportation access
• Follow Daymark policies, procedures, documentation standards, clinical protocols, systems, tools, and technology

Requirements:

• Bachelor of Science Degree in Nursing is required
• Active, unencumbered multi-state RN license under the Nurse Licensure Compact is required
• Compact unrestricted registered nurse (RN) license, or ability to obtain
• Licensure in multiple states
• At least 3 years of nursing experience, including 2 years in oncology nursing
• Passion for helping patients understand the benefits of palliative care
• Oncology-related certifications such as OCN, AOCN, AOCNS, or CCM strongly preferred or to be obtained within 2 years of hire
• Additional active RN licenses in non-compact states, such as California, New York, or Illinois, strongly preferred
• Comfort using Slack, Zoom, Google Suite, and EHR systems
• Ability to establish rapport and work effectively with healthcare providers, clinical staff, patients, and family members
• Ability to prioritize urgent and important needs
• Patient-centric approach and commitment to Daymark Health’s mission
• Strong organizational, multitasking, listening, communication, adaptability, and relationship-building skills
• Basic Life Support (BLS) certification required for patient-facing roles
• Compliance with Daymark’s Employee Vaccination and Testing policy

Benefits:

• Full-time remote work
• Monday through Friday schedule from 8:30 AM to 5 PM in the employee’s respective timezone
• Basic Life Support (BLS) certification requirement/support coordination by start date if not held at hire
• Employee Vaccination and Testing policy compliance
• Equal opportunity employment