Ticket Operations Intern
Title: Ticket Operations Intern (For Academic Credit Only) – Tampa Bay Sun FC
Position Overview:
Tampa Bay Sun FC is seeking a highly motivated, detail-oriented, and analytically strong Ticket Operations Intern to support the club's ticketing functions throughout the 2027 Season. This internship is designed for current undergraduate or graduate students and must be completed for academic credit through an accredited college or university. This is a high-responsibility role within a fast-paced professional sports environment, best suited for candidates who take ownership of their work, think critically, and are eager to contribute to both revenue generation and the overall fan experience. This position requires availability for all Tampa Bay Sun FC home matches throughout the duration of the internship.
Key Responsibilities:
Assist with ticket inventory management, including scaling, holds, and allocations with a high level of accuracy
Provide timely and professional customer service to fans via phone, email, and in-person interactions
Help manage ticketing systems (SeatGeek/CRM platforms) and maintain clean, accurate data
Assist with group sales fulfillment and special event coordination
Support box office and digital ticketing operations, including mobile ticket troubleshooting
Collaborate with sales and marketing teams to support revenue-generating initiatives
Assist with tracking and reporting ticket sales data, including revenue, pricing, and inventory analysis
Support the execution of ticket sales campaigns, promotions, and special offers
Game Day Responsibilities:
Assist with box office setup and operations
Troubleshoot mobile ticketing issues and provide real-time solutions for fans
Support entry management, scanning, and premium seating areas
Deliver a high level of customer service in a fast-paced, high-demand environment
Qualifications:
Must be a current undergraduate or graduate student pursuing a degree in Sports Management, Business, Marketing, or a related field
Must be eligible to receive academic credit for the internship
Must be available to work all Tampa Bay Sun FC home matches
Demonstrated ability to manage details with a high degree of accuracy and accountability
Strong communication and interpersonal skills
Strong numerical and analytical skills, with the ability to confidently work with pricing, fees, and sales data
Proficiency in Microsoft Excel (basic formulas, data organization, and attention to accuracy required)
Demonstrated problem-solving ability and sound judgment in fast-paced, real-time situations
Ability to prioritize tasks and perform under pressure in a live event environment
Experience with SeatGeek or similar ticketing platforms is preferred
Prior experience in sports, ticketing, or live events is a plus, but not required
Candidates must demonstrate confidence working with numbers and the ability to make sound, real-time decisions that directly impact revenue and fan experience
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.