Technical Account Manager, Enterprise

Role overview

This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.

Socket is hiring a full-time Technical Account Manager, Enterprise for a remote role in the United States, with annual compensation of $130,000–$160,000. Socket’s product helps organizations find, audit, and manage open-source code. The company says it has raised $125 million and serves customers including Anthropic, xAI, Figma, and Vercel.

You’ll lead post-sale technical success for large enterprise customers, learning their environments and helping them implement and use Socket effectively. The role combines account relationships, onboarding, troubleshooting, product education, and customer feedback. AEs manage renewals and expansion; your focus is helping customers succeed with the product. There is no separate support team, so you’ll investigate technical issues and coordinate with Engineering when necessary.

The work includes integrations across CI/CD systems, build pipelines, IDEs, and internal tools, as well as customer planning, executive alignment, business reviews, and adoption programs. You’ll also help develop reusable onboarding resources and share customer insights with Product and Engineering. Socket lists Slack, GitHub, Zendesk, Vitally, HubSpot, and Grafana among the tools used in the role.

Socket describes itself as remote-first, with quarterly team off-sites. Travel for customer and company meetings may be needed. Listed benefits include equity, health coverage for employees and their families at 99%, flexible time off, holidays and a winter shutdown, and paid parental leave. The interview process includes a Talent team call, virtual meetings with technical leadership and a peer, a presentation, a final interview with the Founder and CEO, references, and a decision.

Role at a glance: Remote, full-time enterprise technical account role at Socket, focused on post-sale customer success, integrations, and technical support; $130,000–$160,000 per year.

Responsibilities mentioned in the listing

• Serve as the post-sale main contact and technical advisor for enterprise customers, building relationships with customer champions and aligning with executives.
• Coordinate with AEs on upsells, renewals, and expansions; conduct quarterly business reviews and create measurable customer success plans.
• Lead enterprise onboarding and integration, including configuration across CI/CD systems, build pipelines, IDEs, and internal tools; develop reusable onboarding playbooks, scripts, and automations.
• Investigate and address integration, configuration, compatibility, and other customer issues; respond in dedicated Slack channels, use logs and telemetry to identify causes, and escalate to Engineering when needed through resolution.
• Discover customer goals, explain product capabilities in developer-friendly terms, and conduct architecture reviews, security posture assessments, workshops, office hours, and technical deep-dives.
• Share technical feedback and customer insights with Product and Engineering, identify patterns relevant to roadmap priorities, and contribute documentation and internal tools for the Technical Success practice.

Qualifications stated in the listing

• At least 4 years in a technical customer-facing role such as Solutions Engineer, Technical Account Manager, or Support Engineer.
• At least 2 years as a dedicated customer point of contact, with emphasis on quarterly health checks and customer success.
• Experience in application security, DevSecOps, package managers, or open-source ecosystems, or in Linux systems administration, networking, firewalls, and Docker.
• Experience with developer tools and CI/CD platforms such as GitHub Actions, Jenkins, or CircleCI.
• Ability to read and reason about JavaScript, Python, or TypeScript code.
• Familiarity with APIs, webhooks, and SaaS integration patterns; comfort troubleshooting production environments with engineering teams.
• Clear written and verbal communication with developers, security practitioners, and executives.
• Willingness to travel for customer and company meetings as needed.