Supervisor – Program Management

UBC · via Backpacker Job Board

💰 $43,888 - $65,625/yr 🌎 Remote ⏰ Full Time ⌛ Posted 5 days ago

Manage day-to-day activities of program operations within the contracted budget
Enforce program guidelines and project-specific procedures
Supervise operational staff and coordinate team activities
Assist in developing program metrics and identifying efficiencies
Monitor program metrics for adherence to service-level agreements
Resolve complex, escalated, and unresolved cases
Participate in interviewing and evaluating employees
Train employees and create or update training materials and procedures
Translate decisions and discussions into documented workflow processes
Develop employees and track compliance with quality, service, and program standards
Conduct at least monthly team meetings with agendas and minutes
Assist with presenting program information to internal and external customers
Coordinate team goals and expectations with managers
Develop policies, procedures, and business work plans with the Program Manager
Recognize, recommend, and implement operational improvements
Perform other duties as assigned

Associate or Bachelor’s degree in relevant discipline or equivalent work experience
Five (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy or patient support/access (HUB) services preferred
Three (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization and/or appeals required
Customer service experience required
Call center experience preferred
Strong computer skills with specific aptitude in Microsoft Office
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Ability to lead and develop a successful team required
Ability to work a flexible schedule
Ability to travel as needed
Ability to actively participate in in-person and virtual meetings/events (internal and external)
Supervisory responsibility for 1–20 direct reports