Supervisor – Program Management

UBC · via Work With Indies

💰 $43,888 - $65,625/yr 🌎 Remote ⏰ Full Time ⌛ Posted 5 days ago

Manage the day-to-day activities of program operations within the contracted budget
Enforce program guidelines and project-specific procedures
Supervise operational staff and coordinate team activities
Assist in developing program metrics and identifying efficiencies
Monitor metrics to ensure adherence to program SLAs
Resolve complex, escalated, and unresolved cases
Participate in interviewing, evaluating, training, and developing employees
Create and update training materials and project-specific procedures
Translate decisions and discussions into documented workflow processes
Track employee compliance with quality, service, and program standards
Conduct at least monthly team meetings with agendas and minutes
Assist with presenting program information to internal and external customers
Coordinate with managers to set team goals and expectations
Develop policies, procedures, and business work plans with the Program Manager
Participate in internal and external in-person and virtual meetings/events
Perform other duties as assigned

Associate or Bachelor’s degree in relevant discipline or equivalent work experience
Five (5) or more years of relevant experience in pharmacy benefit management, specialty pharmacy or patient support/access (HUB) services preferred
Three (3) or more years of relevant experience in pharmacy and/or medical benefit verifications, prior authorization and/or appeals required
Customer service experience required
Call center experience preferred
Strong computer skills with specific aptitude in Microsoft Office
Excellent verbal and written communication and presentation skills
Strong analytical and problem-solving skills
Ability to lead and develop a successful team required
Ability to work a flexible schedule
Ability to travel as needed
Supervises 1–20 direct reports