Staff Technical Product Manager

Job Description:

• Own and continuously prioritize the Business Technology Services platform roadmap across Business Technology domains
• Convert underspecified business requests into a clear, sequenced backlog supporting scale, international expansion, and NetSuite decoupling
• Align BTS and Workato demand intake into one structured prioritization process
• Partner with Finance, Supply Chain, Member Experience, Commercial, and Corporate stakeholders to structure platform demand
• Own API contracts, versioning, and integration-pattern decisions, including Workato versus custom build and sync versus event-driven approaches
• Translate technical trade-offs into investment narratives for executive and cross-functional audiences
• Partner with Enterprise Architecture on platform-versus-domain scope and Databricks data lakehouse/data mesh integration
• Review requirements for MCP servers and AI agents supporting the BTS ecosystem
• Help establish the Integration & Automation Engineering team, including team structure, hiring, and transition from contractor-led to FTE-led delivery

Requirements:

• 10+ years of technical product or platform management experience, including significant time owning infrastructure, integration, or API platforms rather than customer-facing features
• Strong technical background; comfortable writing or critiquing OpenAPI specifications, event schemas, and contracts
• Ability to defend build-vs-buy and versioning decisions while partnering with Enterprise Architecture on deep systems design
• Working knowledge of AWS API Gateway, Lambda, EventBridge, Step Functions, SQS/SNS
• Direct experience with iPaaS/integration platforms such as Workato, MuleSoft, Boomi, or similar
• Experience with API design, versioning, and contract management
• Experience translating vague stakeholder requests into clear, buildable requirements
• Experience owning a platform roadmap serving multiple internal consuming teams
• Experience running intake and prioritization across competing demand and disparate backlogs
• Comfort negotiating sequencing and trade-offs with Director-level and above stakeholders
• Excellent written and verbal communication
• Demonstrated use of LLM assistants and agentic build tools such as Claude, Cursor, Claude Code, or Lovable in daily work, with output verification

Benefits:

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Ōura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave