Residential Sales Consultant

Job Description:

• Achieve individual sales and customer satisfaction goals and objectives
• Present Pella solutions during in-home consultations using the Pella Residential Sales Process
• Strive to close sales during all customer interactions
• Ensure quotes and orders are accurate according to the company sales process
• Respond to customer concerns and engage sales support resources for first-time resolution
• Maintain expertise in Pella products and services and monitor the competitive landscape
• Conduct after-sales follow-up and develop leads and referrals
• Represent Pella at company-sponsored events, product presentations, and home shows
• Use customer database systems to manage interactions and proactively communicate with customers
• Build trust and credibility, provide customer service, and generate referrals
• Negotiate, build value, address objections, and close sales
• Collaborate with Pella team members and customers
• Work independently while keeping the manager informed

Requirements:

• Bachelor’s degree (B.A.) from four-year college or university; or one to two years related experience and/or training, or equivalent combination of education and experience
• Motor vehicle record must comply with company requirements
• Ability to manage multiple tasks in an environment of constant interruptions and prioritize responsibilities
• Ability to read and analyze documents related to contracts and work documents
• Ability to write reports and business correspondence
• Ability to verbally present information and respond to questions from customers, managers, and the general public
• Clean and neat physical appearance and strict adherence to company dress code
• Ability to solve practical and arithmetic problems and deal with a variety of concrete variables
• Ability to drive an automobile to showrooms, job sites, customer/contractor locations, and company functions
• Ability to regularly lift/move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds
• Proficiency with Microsoft Office and smart devices, and ability to learn internal software programs and applications
• Ability to grasp technical concepts related to general construction
• Strong problem-solving skills
• Flexible availability for evenings, Saturdays, and weekday customer appointments

Benefits:

• Individualized talent development plans
• Cross-functional experiences
• Opportunities for career advancement through personal and professional development