CPT-11644 Sleep Care Advisor (S0) Virtual Assistant

The Sleep Care Advisor engages prospective patients through phone, email, and SMS to convert interest into completed sleep test purchases or medical review submissions. Responsibilities include managing a high-volume Salesforce pipeline, conducting timely follow-ups, addressing objections, and guiding patients through the next steps in their care. The role requires accurate documentation, performance tracking, empathetic communication, and escalation of clinical or operational questions when needed. Advisors also collaborate with internal teams to improve patient engagement, workflows, and conversion outcomes.