Growth Systems Manager – Business Development, Marketing Technology

Job Description:

• Serve as the primary owner and administrator of Growth systems, including CRM, contact center, marketing, and engagement platforms
• Configure, optimize, and maintain workflows, automations, integrations, reporting, and data quality
• Partner with Admissions, Marketing, and Business Development leaders to identify and implement technology solutions
• Lead Growth-related technology projects, including requirements gathering, implementation, testing, training, and adoption
• Manage relationships with vendors and implementation partners
• Develop reporting and dashboards supporting data-driven decision-making
• Maintain documentation, system governance, and best practices
• Collaborate across departments to ensure solutions are scalable, sustainable, and aligned with organizational goals

Requirements:

• Must be eligible to work in the United States
• Minimum of 3+ years as the primary administrator or owner of a CRM or comparable business platform
• Hands-on experience configuring a CRM, with examples required
• Experience with New Resilience, Salesforce, or a healthcare-focused CRM strongly preferred
• Experience with API integrations preferred
• Familiarity with call tracking and contact center platforms such as CallTrackingMetrics (CTM), CallRail, or Five9; willingness to learn and own these systems required
• Familiarity with HIPAA-compliant marketing data tools such as Ours Privacy, Freshpaint, or similar; Google Analytics 4 and tag management are a plus
• Ability to work across multiple time zones
• High school diploma or GED required; bachelor's degree preferred
• Previous experience or general knowledge of behavioral health treatment providers preferred
• Experience using Microsoft Office products such as Word, Excel, PowerPoint, Outlook, and Access

Benefits:

• Meaningful salary and merit-based pay increases
• Professional growth opportunities
• Flexible PTO package including accrued PTO, paid holidays, and wellbeing days
• 401(k) program with 5% company match
• Medical, dental, and vision insurance with a variety of package options; majority company paid
• Employee Assistance Program including counseling, legal consultations, financial planning, and wellness coaching
• Collaborative and supportive community of therapists and team members