Who We Are
Ready to make a real impact in cybersecurity? At Critical Start, we're not just protecting organizations; we're redefining how it's done. We're a team united by an inspiring purpose: to stop breaches, simplify security, and shape the future of cyber defense. If you're passionate about cutting-edge technology, thrive in a collaborative environment, and want your work to truly matter, you've found your home.
We deliver 24x7 AI-accelerated, human-validated detection, investigation, and response across IT and OT. This means we cut through the noise, investigate real threats, and take trusted, SLA-backed action—all powered by the brightest minds and the latest AI. Since 2012, we've been helping organizations outpace evolving attacks with faster response, fewer escalations, and measurable risk reduction.
Innovation isn't just a buzzword here; it's our DNA. We pioneered the first MOBILESOC app for on-the-go detection and response, infused AI into automated alert resolution to eliminate noise, and slashed investigation time by an astounding 99.3%. We're transforming how security teams work, and you could be a part of it. From AI-assisted triage to analyst copilots that elevate human expertise, we combine machine intelligence with human judgment to deliver outcomes our customer’s trust.
If you're looking for a high-trust, high-impact team where your ideas are amplified by AI and valued by colleagues and customers alike, Critical Start is the place for you. Come build the future of cybersecurity with us.
Want to hear from our team? Watch these videos to gain insights into life at Critical Start or check out our Glassdoor reviews for an inside look.
Who You Are
We are seeking a motivated and ambitious Account Executive to join our Sales team as we continue to expand in the cybersecurity space. This position offer the flexibility of remote work, but candidates must be located in the assigned territory Central (North Texas/ DFW area). As an Account Executive, you will play a crucial role in driving revenue through new customer acquisition and expanding existing accounts. You will leverage our comprehensive portfolio, including managed detection and response services, professional services, and risk & compliance solutions, to deliver exceptional value to clients.
The ideal candidate is driven, resourceful, and eager to exceed goals! You will possess a strong combination of industry knowledge, experience, and exceptional relationship-building skills; with a strong ability to build and maintain relationships across multiple verticals. You will manage your territory with autonomy while collaborating closely with internal teams in a fast-paced, dynamic environment.
If you are passionate about cybersecurity and accelerating your career, we would love to connect with you!
What You Will Be Doing?
- Act as a cybersecurity advisor and point of contact for clients and prospects, providingexpertise in areas such as endpoint security, network security, security operations, vulnerability management, SIEM, incident response, security assessments and testing, threat intelligence, and more.
- Drive new business sales while managing the sales process from prospecting to closure, ensuring inclusivity and diversity throughout.
- Consistently meet or exceed sales quotas while contributing to the accuracy and timeliness of customer, pipeline, and forecast data.
- Have experience managing and building relationships with resellers and partners from diverse backgrounds to drive business growth.
- Deliver dynamic and engaging presentations and product demonstrations through various platforms, including MS Teams and in-person meetings, fostering inclusivity.
- Execute the full sales process, including pipeline development by identifying and qualifying opportunities within your territory, and negotiating pricing and contractual terms to achieve successful sales closures.
- Provide excellent service and support to prospects and customers, establishing and nurturing long-term business relationships.
- Continuously build, maintain, and expand your knowledge to become an expert on Critical Start's inclusive solutions.
- Occasionally travel may be to provide support for marketing activities, events, and customer meetings across different states, ensuring inclusivity and accessibility.
- Utilize Salesforce or similar tools to track all relevant information related to opportunities and accounts, effectively managing your territory while promoting diversity and inclusivity.
What You Will Bring?
Required Qualifications:
- Bachelor's degree or 5+ years of related outside sales experience
- Must be physically located in assigned geography: North Texas; DFW area
- Experience partnering with technology value-added partner companies or manufacturers
- Cybersecurity sales experience
Channel Sales experience
- Experience with achieving quota attainment in a remote sales position.
- Proven excellence in selling IT security solutions to enterprise organizations and running an effective sales process
- Demonstrated ability to close complex deals involving multiple executive-level stakeholders and enterprise sales cycles
- Successful record of prospecting, engaging, penetrating organizations at multiple levels, and acquiring major/enterprise-level customers, with an existing rolodex of customers and channel relationships within the assigned geography.
- Previous work experience with sales tools including Salesforce.com, MS Office Suite & Teams, OneDrive, and other CRM/Marketing applications
Desired Qualifications:
- Managed Service Sales experience a plus
- Managed Detection & Response (MDR) experience is preferred
What It's Like Working Here
Imagine a dynamic, enjoyable, and rewarding work environment. We are professionals, and the work we do holds immense significance, like saving our customers from potential disasters. However, we believe in not taking ourselves too seriously.
Prefer a casual dress code every day? No problem, as we find comfort enhances our thinking.
Our workplace in Plano, TX offers open offices, collaborative meeting spaces, phone rooms, and wellness rooms. In the breakroom, friendly competition arises with games like ping-pong, bubble hockey machine, foosball, or the gaming machine. What harm does a little healthy competition among friends do?
What does our Compensation and Benefits package entail?
Competitive salary with bonus potential
Comprehensive health benefits with generous employer contributions for medical, dental, and vision
Additional Ancillary Benefits offered at 100% employee contribution
Unlimited PTO (Paid Time Off) policy
Paid Parental and Military Leave
Employer-provided Life Insurance, Long-Term Disability, and Short-Term Disability coverage
Additional Voluntary Life Insurance coverage
401(k) Plan with Matching Program
Mines Employee Assistance Program
Monthly Wellness Initiatives
Optional Pet Benefits Discount Plan
We prioritize your privacy and security. Please note that Critical Start will never request financial information or sensitive personal data during the interview process. If you encounter any suspicious requests, do not respond and contact us directly at [email protected]. Thank you for helping us maintain a safe and trustworthy hiring experience.
Critical Start welcomes people from all backgrounds and walks of life. One of our core values is to “Do what’s best for our employees,” and that starts with the hiring process by finding the best candidates and providing an environment that upholds equal employment opportunities for all employees and applicants, strictly prohibiting any form of discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy encompasses all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Mental and Physical Requirements
It's important to note that specific physical and mental requirements may vary depending on the nature of the office job, organization, and individual responsibilities.
Physical:
Stationary position for extended periods of time.
Constantly operate a computer.
Occasionally you may be required to move equipment or other items up to 20 lbs.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
Mental:
Must be able to apply established protocols in a timely manner.
Make timely decisions in the context of workflow.
Ability to complete tasks and perform in situations requiring speed deadlines, or productivity quota.
Ability to work effectively and efficiently in high stress situations.
Ability to simultaneously address multiple complex problems.
For positions that can or will be performed, in whole or in part, remotely within the U.S., range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, experience, performance in the role and potential for revenue generation (sales roles only).
Compensation:
The total compensation range (base) being offered for this role is [$125,000 - $150,000 USD].
Additional Compensation:
This role is eligible for the following: performance-based variable compensation
Employment Benefits:
Comprehensive health benefits with generous employer contributions for medical, dental, and vision, unlimited PTO (Paid Time Off) policy, paid Parental and Military Leave, dental and vision plan, Employer-provided Life Insurance (up to $100K coverage), Long-Term Disability, and Short-Term Disability coverage, 401(k) Plan with Matching Program, 24/7/365 availability of Employee Assistance Program.
Application Deadline:
The application deadline for this position is May 31, 2026.
How to Apply:
Interested candidates are invited to visit our career site and apply for the position: https://www.criticalstart.com/careers/
#LI-Remote
#LI-CV1
