Technical Operations Support Specialist — Capitec Bank

WHAT YOU NEED

Over 5 years of experience in technical operations and service management within an FNO environment, with hands-on expertise in FTTH connectivity services. Proven ability to establish, optimise, and continuously improve operational processes. Demonstrated expertise in diagnosing, troubleshooting, and resolving complex operational incidents, ensuring minimal service disruption and maintaining high levels of service availability.
Strong understanding of ITIL principles, SLA and KPI management, vendor management, incident management, and operational reporting. Confident in