Specialist Hvac Warranty Administr
HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.
Job Responsibilities
- Reviews and processes warranty claims in accordance with manufacturer guidelines
- Verifies repair orders for completeness, accuracy, and proper documentation
- Submits warranty claims within required timeframes
- Monitors claim status and follows up on outstanding or rejected claims
- Communicates with service advisors and technicians to clarify repair details when needed
- Maintains records of all warranty transactions and supporting documentation
- Reconciles warranty receivables and assists with month-end reporting
- Stays current with manufacturer warranty policies and updates
- Assists in resolving discrepancies related to warranty payments
- Supports overall service department administrative functions as needed
Requirements
This position requires strong attention to detail, organization, and the ability to manage multiple tasks in a fast-paced environment. The individual must be able to interpret and apply manufacturer policies consistently. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience
- High School Diploma or GED required; additional administrative or technical training preferred
- One to three years of experience in an Automotive/HVAC/Construction or warranty-related role, or equivalent combination of education and experience