Service Delivery Manager

ACCOUNTABILITIES & RESPONSIBILITIES (KEY PERFORMANCE AREAS & TASKS)

Service Delivery Management

Successful service delivery - manage service delivery lifecycle including OLA achievements (Accelerated delivery milestones) from Permissions to Provisioning
Oversee and provide guidance on link delivery process from start to finish (RFQ to Provisioning).
Providing solutions for customer escalated issues and ensuring that escalations are dealt with swiftly
Managing data integrity of link orders in QuickBase
Remove all obstacles, such as link issues, to ensure successful delivery of