Senior Director, Business Operations

Job Description:

• Partner with Account Directors, account leadership, client stakeholders, and subject matter experts to translate business needs into integrated strategies, priorities, and execution plans
• Lead business services programs and operational initiatives that improve service delivery and support account objectives
• Drive operations, innovation, organizational capability, and account transformation initiatives
• Manage program schedules, priorities, risks, dependencies, and action plans
• Serve as a trusted advisor to clients, account leadership, operations teams, and functional partners
• Lead change enablement, stakeholder engagement, communications, leadership alignment, capability transfer, training, and adoption planning
• Develop organizational transition, gap-closure, and sustainable process-improvement strategies
• Lead the account FM Center of Excellence, including continuous improvement, Corrigo governance, NOC, call center operations, KPI management, and operational consistency
• Oversee HSSE programs and operations
• Govern Corrigo work-order processes, supporting systems, data, reporting platforms, and AI-enabled functionality
• Collaborate on disaster planning and business continuity activities
• Develop executive-ready presentations, analyses, and recommendations
• Drive strategic initiatives and operational projects across functions
• Document and formalize operational processes, standards, and best practices
• Support innovation and continuous improvement programs
• Improve account performance through AI enablement, process redesign, and stronger operational governance
• Promote accountability, collaboration, operational discipline, and service excellence

Requirements:

• Bachelor’s degree required; advanced degree preferred
• Significant experience in facilities management, business operations, business services, or a related field
• Strong analytical and strategic planning capability
• Commercial real estate experience preferred
• Experience leading teams, programs, or large account initiatives in a complex, client-facing environment
• Strong business acumen and ability to influence and collaborate across all organizational levels
• Strategic thinking and ability to improve service delivery, efficiency, and performance
• Strong judgment and decision-making skills
• Strong analytical and problem-solving capability
• Experience synthesizing data from multiple sources into insights and recommendations
• Demonstrated experience with KPI reporting, performance management, and executive-level storytelling through data
• Strong project and program management skills
• Understanding of change management principles and experience supporting organizational transformation
• Excellent written and verbal communication skills
• Strong organizational and execution skills, including managing multiple priorities under tight deadlines
• High degree of accountability, initiative, resourcefulness, and adaptability
• Ability to work effectively with stakeholders across all levels
• Must be authorized to work in the United States without sponsorship

Benefits:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay
• Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health