Nonprofit Donation Processor / Pledge Drive Specialist

Job Description:

• Answer inbound donor calls
• Follow campaign scripts and procedures
• Enter pledge and donation information accurately
• Confirm donor and transaction details
• Navigate computer systems while speaking with callers
• Maintain professionalism and confidentiality
• Follow quality and compliance standards
• Meet attendance and performance expectations
• Support established nonprofit fundraising campaigns
• Process pledges or contributions from donors who call voluntarily

Requirements:

• High school diploma or GED
• At least 6 months of remote customer-service experience or 1 year of onsite customer-service experience
• Strong verbal communication and active-listening skills
• Accurate data-entry and basic computer skills
• Ability to navigate multiple systems while speaking
• Professional and dependable work habits
• Quiet, dedicated home workspace
• Required certification must be completed before servicing
• Windows 11 computer
• Minimum 8GB RAM; 16GB recommended
• USB noise-canceling headset
• Wired high-speed internet with direct Ethernet connection
• Quiet, distraction-free workspace
• MacBooks, Chromebooks, tablets, and Wi-Fi-only connections are not permitted
• Eligibility may depend on experience, location, equipment, background requirements, and certification results

Benefits:

• Work from home
• Flexible scheduling
• Select available servicing intervals
• Servicing intervals may be available throughout the day and night
• 1099 independent-contractor opportunity
• Greater control over schedule