Head of Consultant Relations

Job Description:

• Execute Lantern's consultant relations strategy through ownership of major consulting and brokerage house relationships
• Educate consultants on Lantern's specialty care value proposition and gather insight to refine messaging and support
• Partner with Sales and Client Success on consultant-led client growth and expansion opportunities
• Build the account ownership model, metrics, processes, and roles for the consultant relations function
• Ensure named account plans and coverage across major consulting and brokerage houses
• Route escalations appropriately so the team can focus on proactive relationship management
• Report results against plans to the Commercial Leadership Team
• Own named house relationships at national and local market levels
• Stay embedded in live deals alongside Sales and Solutions Consulting
• Develop consultant-focused content with Product Marketing and Sales Enablement
• Educate the marketplace about surgery centers of excellence and cancer support
• Improve win rates and opportunity quality with consulting/brokerage firms
• Close coverage gaps in Texas/Southeast and public sector/labor segments
• Establish cross-functional relationships with Sales, Solutions Consulting, Client Success, Analytics, Clinical, Marketing, Network, and Member Services
• Measure relationship health, account coverage, deal outcomes, net ACV growth, escalation load, and qualified opportunity impact

Requirements:

• 15+ years of professional experience working with employer health care benefits, either in health and benefits consulting and/or in a client- or consultant-facing role within a health care solution/vendor
• Strong management experience with the demonstrated ability to build, mentor and lead a high performing team, and to foster a culture of continuous improvement, professional development, and accountability
• Deep relationships and credibility across one or more of the top consulting/brokerage firms, ideally from having already done a CR-type, consultant-facing role
• Experience designing or operating a named-account or portfolio-ownership model in a relationship-management or sales function
• Ability to influence client and consultant points of view and decisions with a thoughtful, data-driven perspective
• Experience in consultative sales or business development
• Strong written and verbal communication skills
• Clear understanding of self-funded medical plans and relationships between health plans/third party administrators, health care providers, and plan sponsors
• Effective interpersonal skills and ability to work independently and within a team environment
• Comfortable working in a high-growth, fast-changing environment; organized, adaptable, diligent, and self-motivated
• Passion for Lantern's mission and collaborating with others
• Bachelor's degree required
• Preferred: 5-10 years as a health and benefits consultant within a top consulting/brokerage firm
• Preferred: Strong analytical skills, including experience with medical claims data to project savings/program impact
• Preferred: Knowledge of point solutions and health care disruptors selling to self-funded employers
• Preferred: Experience building outcome-based performance metrics
• Preferred: Experience in an early/growth stage business

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Life Insurance
• 401k with company match
• Paid Time Off
• Paid Parental Leave