Field Service Technician

Job Description:

• Provide technical customer service and support during installation, commissioning, and servicing of automated bagging and palletizing equipment
• Assist customers in person, by phone, or by email
• Respond to service requests and troubleshoot problems on-site and remotely
• Educate and train customers on equipment and safety features
• Supervise local electricians, assemblers, and welding personnel during installation
• Ensure equipment functions properly and safely
• Test local inputs and outputs, devices, control interlocks, and alarms
• Complete service trips safely, efficiently, and within allotted time
• Support sales representatives with technical information, upgrade and parts recommendations
• Complete job and expense reports
• Document project status, on-site changes, safety issues, processes, procedures, and service-manual feedback
• Use SugarCRM to manage customer relationships, solutions, service-trip reports, tasks, and status
• Support internal and external customer-service needs and communicate unmet expectations
• Provide after-hours technical support
• Participate in continuous-improvement and cross-functional teams
• Maintain professional and technical knowledge through networks, societies, workshops, and publications
• Contribute to team efforts and perform other assigned duties

Requirements:

• High School or GED required
• 3-5 years of experience
• Microsoft Office (Word, Excel, PPT, Outlook)
• SugarCRM
• PLC troubleshooting (program editing & network connections)
• Specific knowledge of RSLogix, Compact Logix
• ControlLogix (PLC programming)
• PanelView & Panelmate
• Motion Control
• Strong electrical knowledge and systematic troubleshooting ability
• Strong technical aptitude and attention to detail
• Valid Driver’s License and Driving Record that does not fit the criteria of a high risk driver
• Ability to travel to/from airports and/or customer facilities utilizing your own, leased or rented vehicle
• English language; Spanish a plus
• Willingness to travel frequently, up to 75%
• Ability to perform each essential duty satisfactorily
• Participation in applicable SOP and SWI training and knowledge base

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• Prescription drug insurance
• Life insurance
• Flexible spending accounts
• Short and long term disability
• 401(k)
• Incentive compensation
• Paid holidays
• Paid time off
• Tuition reimbursement
• 401(k) matching
• Employee assistance program
• Professional development assistance
• Referral program
• 8 hour shift
• Day shift
• Monday to Friday