Digital Success Consultant — Oxford University Press Southern Africa

About the Role

The Digital Success Consultant (DSC) supports Oxford University Press International Education division by ensuring our customers successfully onboard and engage with our digital platforms.
The Digital Success Team is pivotal in providing support to post-sale subscription customers. Their key focus areas are providing onboarding and retention support, monitoring platform usage, and supporting these customers throughout their subscription lifecycle.
This role ensures that customers receive high-quality digital onboarding, guidance, and ongoing engagement support, helping