Customer Support Intern

Location: Kenya
About the role:

The Customer Service Intern will be based at a Regional Service Centre and will serve as the first point of contact for customers seeking aftersales assistance, including product repairs and replacements.

The role will involve receiving and screening faulty units, performing basic troubleshooting and initial checks, processing repair and replacement requests in line with established guidelines, and maintaining accurate records in the relevant systems.

The Customer Service Intern will also coordinate the movement of faulty and repaired units between the Regi