Customer Engagement Manager — Sun King

Job Location: Addis Ababa, Ethiopia.

About the Role

The Customer Engagement Manager at Sun King will oversee the call center and field teams in Ethiopia, with a focus on maintaining strong performance across the customer engagement and service functions. The role will work closely with customer engagement and service team managers to strengthen performance, develop team capability, and maintain high standards across the operation.
What you will be expected to do:
Establish operating models, targets, and performance metrics for the Customer Engagement and Service Teams.
Conduct regular