Call Center Agent — 4g Capital

Key Responsibilities

Action work queues and daily collection portfolios to ensure accounts remain within healthy policy limits.
Contact defaulting customers to negotiate constructive arrears settlements while upholding quality communication standards.
Manage incoming calls, resolve complaints, capture accurate call data, and troubleshoot customer requests efficiently.
Achieve monthly collection targets while adhering to scheduled shifts and break patterns.
Escalate complex cases (such as deceased or disabled customers) to management for sensitive handling.
Maintain strong, stra