Product Manager

Job Description:

• Own product strategy and roadmap for supply chain orchestration
• Develop deep understanding of order-to-cash, order fulfillment, shipment execution, and supplier/customer collaboration workflows
• Run discovery with operations users and business leaders
• Turn workflow gaps into scalable product capabilities and distinguish reusable opportunities from customer-specific customization
• Define and track outcomes such as order cycle time, on-time delivery, exception resolution time, manual effort, and trading partner onboarding time
• Partner with Sales, Customer Success, Services, and Marketing to validate demand, position launches, enable field teams, and drive adoption
• Define requirements for workflows spanning ERP, WMS, TMS, and trading partner systems, including APIs, EDI transactions, and business events
• Work with engineering and architecture on data models, integration behavior, observability, security, reliability, and design tradeoffs
• Translate strategy into requirements, prototypes, acceptance criteria, and phased releases
• Lead build, buy, or partner decisions
• Identify and prioritize AI use cases for exception diagnosis, guided resolution, and workflow automation
• Define AI evaluation methods and human review or approval requirements
• Measure AI task success, reliability, adoption, cost, and business impact
• Present roadmap decisions and results to executive leadership

Requirements:

• 5+ years of product management experience, including significant time owning an enterprise or B2B SaaS product area end to end
• Supply chain expertise in order-to-cash, fulfillment, shipment execution, or trading partner collaboration
• Track record of taking products from discovery through launch and adoption, with measurable business results
• Strong technical fluency in APIs, EDI, enterprise integration patterns, data models, and SaaS architecture
• Practical understanding of modern AI, including LLMs and agent-based workflows
• Ability to define fit-for-purpose evaluations with technical partners
• Sound judgment on priorities and ability to influence without authority
• Record of presenting decisions and results to executives
• Clear writing and communication, including explaining technical and AI concepts to business audiences
• Bachelor's degree in engineering, computer science, supply chain, business, or related field, or equivalent practical experience
• Preferred: experience serving manufacturing, distribution, retail, or 3PL/logistics customers
• Preferred: working knowledge of EDI standards (X12, EDIFACT) and ERP, WMS, or TMS platforms such as SAP, Oracle, NetSuite, or Microsoft Dynamics
• Preferred: experience with B2B integration, iPaaS, or supply chain execution software
• Preferred: shipped an AI-enabled capability, such as LLM-based features, agentic workflows, or human-in-the-loop automation
• Preferred: familiarity with responsible AI practices including auditability, explainability, and human approval controls
• Preferred: ASCM/APICS certification (CSCP, CPIM, or CLTD)

Benefits:

• Annual bonus opportunity
• High-visibility role with direct exposure to executive leadership and top customers
• Work with a talented, cross-functional team of engineers, data scientists, and designers
• 10–15% travel to visit customer sites and operations, meet partners, attend industry events, and join team planning sessions