Implementation Specialist, Automotive SaaS

Job Description:

• Guide automotive dealership customers through setup of myKaarma’s service scheduling, digital check-in, and vehicle inspection tools
• Lead discovery sessions to understand dealership workflows, operating processes, existing technology, and replacement systems
• Confirm required devices, network connectivity, and technical infrastructure are in place before implementation or onsite training
• Test and demonstrate configured solutions with customers before training
• Walk through the complete service experience from appointment scheduling and customer arrival through vehicle inspection and service completion
• Coordinate with Deployment Managers and the Training Team to communicate requirements and resolve configuration issues
• Ensure products are fully prepared for onsite or remote training
• Develop templates, automations, and repeatable processes to improve setup efficiency and reduce manual administrative work
• Serve as a technical escalation resource throughout implementation
• Resolve complex configuration challenges and validate the complete customer journey before training

Requirements:

• 2+ years of experience in software implementation, deployment, customer onboarding, or a similar client-facing role
• Experience working in automotive, Software as a Service (SaaS), or another technology-enabled service environment
• Strong communication and customer consultation skills
• Ability to translate business needs into clear system requirements
• Self-directed and highly organized
• Ability to manage multiple customer implementations, priorities, and deadlines
• Comfortable using Salesforce and Google Workspace, including Gmail, Calendar, Sheets, Forms, and related applications
• General understanding of software implementation processes and customer service best practices
• Preferred: Experience working in automotive dealership service operations
• Preferred: Experience implementing or supporting software used by automotive dealerships
• Preferred: Familiarity with myKaarma products or similar dealership technology platforms
• Work authorization considered on a case-by-case basis

Benefits:

• Flexible work environment
• Comprehensive medical, dental, vision, life, and disability benefits
• Wellness stipend
• Telework stipend
• Generous vacation time
• Dog-friendly offices
• Unlimited snacks or refreshments onsite
• Bonuses
• Potential work authorization sponsorship for exceptional candidates, depending on role requirements and business need