GC Crisis Counselor

Job Description:

• Deliver crisis intervention, suicide prevention, and brief supportive counseling to individuals experiencing emotional distress
• Conduct client assessments in alignment with regional and program policies and procedures
• Manage client interactions to provide appropriate, timely, and efficient support tailored to client needs
• Maintain accurate and efficient documentation of client interactions
• Achieve or exceed key performance indicators defined by program goals
• Use current technologies to engage effectively with clients and community members
• Provide professional assessments, consultations, and service coordination
• Triage requests for face-to-face mental health evaluations and dispatch appropriate teams
• Participate in staff meetings and local and regional training sessions
• Mentor and coach new staff
• Provide backup coverage for other Regional Crisis Line and 988 programs as needed
• Contribute to an environment focused on integrity, respect, and accountability
• Perform other duties as assigned

Requirements:

• A bachelor’s degree in psychology, social work, or related field required
• At least one (1) year of experience in a healthcare contact center and/or in mental health counseling
• Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
• Passing a typing test with a score of 35 WPM or higher
• Fluency in English (oral and written)
• Proficiency in Motivational Interviewing and active listening
• Strong problem-solving and information-gathering skills
• Superior communication skills to convey information clearly and effectively
• Ability to multitask, including talking and typing simultaneously
• Efficiency in documenting notes in electronic medical records
• Minimum home internet speed of 100Mbps download and 10Mbps upload
• Recent internet speed test result required as proof
• Secured wired ethernet connection required; WiFi is not allowed
• Satellite internet providers such as HughesNet, Starlink, or Visat are not supported

Benefits:

• Vacation up to 200 hours
• Sick time up to 108.64 hours
• 9 paid holidays per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities