Field Service Engineer – III

TransMedics, Inc. · via Remote Rocketship

🌎 Remote ⏰ Full Time ⌛ Posted 15 days ago

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Job Description:

Install, repair, maintain, troubleshoot, and upgrade TransMedics Organ Care Systems at internal and external customer sites
Independently manage field service activities within an assigned geographic region
Perform scheduled preventive maintenance and required service activities according to procedures, quality requirements, and regulatory standards
Troubleshoot complex electromechanical systems, identify root causes, and determine corrective actions
Respond to equipment issues and customer service needs while prioritizing multiple service activities
Provide remote and phone-based technical troubleshooting support
Serve as a technical resource for other Field Service Engineers through troubleshooting support, guidance, knowledge sharing, training, and mentoring
Complete service reports, documentation, and required records
Enter service activities and information into company databases and systems
Maintain service tools, test equipment, and other field service equipment
Develop professional relationships with hospital customers and internal and external stakeholders
Drive customer satisfaction through responsive communication, technical expertise, professionalism, and service excellence
Collaborate with Quality, Engineering, Operations, and other cross-functional partners
Maintain detailed knowledge of products, service procedures, quality requirements, and regulatory requirements
Perform other assigned TransMedics tasks and duties

Requirements:

Bachelor's degree with a minimum of 3 years of experience as a Field Service Engineer; OR Associate's/Technical degree with a minimum of 5 years of experience as a Field Service Engineer; OR high school diploma or equivalent with a minimum of 7 years of experience as a Field Service Engineer
Demonstrated experience servicing, repairing, maintaining, and troubleshooting complex electromechanical equipment
Demonstrated ability to assemble and disassemble highly complex electromechanical systems
Strong analytical, diagnostic, problem-solving, and troubleshooting skills
Demonstrated ability to work independently in a field-based environment with limited day-to-day supervision
Ability to independently prioritize multiple service activities, customer needs, preventive maintenance requirements, and urgent equipment issues
Strong verbal and written communication skills
Strong interpersonal and customer-service skills
Must possess a valid driver's license and valid passport
Must be able and willing to travel up to 80% of the time, including domestic and occasional international travel
Must be able to manage a high-volume travel schedule and travel on short notice
Must be available to support business needs outside normal working hours, including occasional nights and weekends
Must be able to uncrate and crate an Organ Care System and lift and transport service tool kits and equipment weighing up to 50 pounds
Preferred: field service experience supporting complex medical devices or medical equipment
Preferred: experience servicing FDA-regulated medical devices
Preferred: experience in hospitals, clinical environments, or healthcare settings
Preferred: experience independently managing or supporting a geographic service territory or region
Preferred: experience as a senior, lead, or go-to technical resource within a Field Service organization
Preferred: experience training, mentoring, or providing technical guidance to other Field Service Engineers
Preferred: experience providing remote or phone-based technical troubleshooting support
Preferred: experience with preventive maintenance, corrective maintenance, equipment upgrades, installations, and field repairs
Preferred: experience within a regulated Quality Management System and service documentation
Proficiency with Microsoft Word, Excel, and other standard business applications
Ability to speak a foreign language is a plus