Engagement Manager (Professional Services Sales)

Role overview

This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.

Cresta is hiring its first dedicated Engagement Manager for Professional Services. This full-time, remote role is based in the United States and focuses on owning how the company scopes, prices, and sells services for its core platform and AI Agent product. The goal is to turn an informal, bottlenecked process into a repeatable source of revenue while building the function for future scale.

The Engagement Manager will work with enterprise customers and partner with Sales, Deal Desk, and Product to move opportunities forward while protecting delivery margins. Services may include conversational design, integrations, and outcome configuration for AI Agent deployments, as well as work related to Cresta’s core platform. Compensation includes base salary, variable pay, and equity; base pay is location-based and determined by candidate-specific factors. Benefits include medical, dental, and vision coverage, paid parental leave, a remote-work setup budget, monthly wellness and communication stipends, and 20 vacation days.

Cresta’s platform combines conversational AI agents, real-time support for human agents, and conversation intelligence. The company says it was founded out of the Stanford AI Lab, has raised more than $270 million, and serves customers including United Airlines, Cox Communications, and Marriott.

Role at a glance: Cresta seeks a U.S.-based remote Engagement Manager to scope, price, and sell professional services for its core platform and AI Agent product.

Responsibilities mentioned in the listing

• Own the professional-services statement-of-work process, including scoping engagements, drafting SOWs, setting prices, and selling services to enterprise customers.
• Scope AI Agent deployments, including conversational design, integrations, and outcome configuration, as well as core-platform services.
• Increase services attach and bookings for new and expansion deals.
• Coordinate with Sales, Deal Desk, and Product to advance deals while maintaining delivery margins.
• Develop repeatable processes, templates, and pricing logic to scale professional-services selling.

Qualifications stated in the listing

• 4–10 years of experience in professional services, including at least 2 years scoping and selling services engagements in roles such as PS Sales, Engagement Manager, or Services Sales.
• Demonstrated success driving services attach and bookings, not solely processing paperwork.
• Technical fluency to scope complex deployments; conversational AI or contact-center AI experience is strongly preferred.
• Ability to price services and explain and defend their value directly with enterprise customers.
• Deal desk or commercial-contracting experience is a plus.