Director of Enterprise AI Success.

Role overview

This job description has been rewritten in fresh language using the facts in the listing. Source credit and original listing details are available below.

Cresta is hiring a full-time Director of Enterprise AI Success for a remote role in the United States. The director will lead and develop Enterprise AI Success Managers who combine customer strategy, product expertise, and account ownership to help enterprise customers adopt Cresta’s AI platform and achieve measurable business results.

The role includes setting the team’s customer strategy, coaching its operating practices, and overseeing outcomes across a complex portfolio. The director will work with Sales, Product, Engineering, Marketing, and Professional Services on customer value, retention, and expansion. The position requires approximately 25% travel and work across time zones.

The base salary range is $180,000–$245,000 per year, plus bonus and equity. Actual base pay depends on factors including experience, skills, and location. Benefits include medical, dental, and vision coverage; flexible PTO; paid parental leave; a retirement savings plan; a remote-work setup budget; and a monthly wellness and communication stipend.

Cresta may use AI tools in recruiting with human review and oversight; candidates may contact [email protected] with questions or to opt out, using “Opt-Out” as the email subject. Candidates may not record interviews or use AI transcription unless they request an exception or accommodation for review. Recruiting emails from Cresta come from the @cresta.ai domain.

Role at a glance: Cresta seeks a remote U.S.-based Director of Enterprise AI Success to lead enterprise customer success teams, with a base salary of $180,000–$245,000 plus bonus and equity.

Responsibilities mentioned in the listing

• Hire, coach, and develop Enterprise AI Success Managers, including providing team tools, training, and career development.
• Guide the team in establishing customer relationships, success frameworks, actionable plans, and measurable outcomes with executive, operational, and technical stakeholders.
• Help managers prioritize and deliver adoption, value realization, renewals, and expansion across multiple complex enterprise accounts.
• Coach the team to turn customers’ AI initiatives into practical adoption, workflow changes, and measurable performance improvements using Cresta’s platform.
• Build the team’s product expertise and ability to advise customers on configuration, prompts, workflows, rules, and new capabilities.
• Lead customer health, renewal, risk mitigation, and expansion strategy, partnering with Sales to identify growth opportunities.
• Define and improve success measures, including adoption, time-to-value, customer health, Gross Renewal Rate, and Net Dollar Retention.

Qualifications stated in the listing

• Experience leading and developing Customer Success, Strategic Account Management, Consulting, or comparable customer-facing teams in a fast-paced SaaS, AI, or technology environment.
• A track record of improving enterprise customer retention, expansion, adoption, and measurable outcomes.
• Experience leading teams responsible for high-volume portfolios of complex enterprise customers, with strong prioritization and operational discipline.
• Ability to coach teams to connect technical capabilities and product usage to business results.
• Comfort in a technical, AI-focused environment and ability to build team fluency in SaaS configuration, data analysis, AI tools, and changing product capabilities.
• Strategic and systematic thinking, including the ability to structure ambiguous situations and turn insights into action.
• Strong executive communication skills and ability to build trust with customer and internal stakeholders at all levels.
• Ability to use performance metrics to identify risks, coach teams, and improve customer outcomes.