Customer Care Voice

Job Description





Answers questions to providers related to Benefit Plans, Claims and related topics

To communicate effectively for additional information as needed by providers

Perform accurate data entry

Perform eligibility and benefit verification

Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication





Responsibilities





Answers questions to providers related to Benefit Plans, Claims and related topics

To communicate effectively for additional information as needed by providers

Perform accurate data entry

Perform eligibility and benefit verification

Create effective, grammatically correct and compliant written communications and demonstrate effective listening and soft skills, engaging in effective dialogue through proper, clear, and effective verbal communication





Qualifications





Good computer navigation skills

Typing speed of 30 Words per Minute with 95% Accuracy

Well versed with basic functions of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Ability to work and collaborate effectively with internal customer

Preferred knowledge of medical terminology

Preferred ability to make sound decisions under the direction of Supervisor

Preferred ability to analyze and resolve problems with minimal supervision

Ability to navigate multiple systems and applications

Ability to produce high quality outcomes in a highly productive environment.

Ability to make sound judgments based on available information.

Excellent written and oral communication skills

Strong critical thinking skills and attention to detail

Experience in using email and Web-enabled applications