Bilingual Spanish Customer Service Agent

Job Description:

• Provide customer service support to individuals
• Connect people to emergency shelter and resources
• Assist customers remotely using multiple computer systems
• Complete orientation and training with 100% attendance
• Demonstrate computer equipment and internet specifications during the interview
• Work as a W2 employee supporting Frontline Group’s mission-driven services

Requirements:

• Fluent bilingual Spanish/English speakers (spoken and written)
• Call center or customer service experience
• Tech-savvy with ability to navigate multiple systems
• 100% attendance required for orientation and training
• Open availability required, including weekends
• Windows 11-based PC; no Macs or Chromebooks
• Dual monitors
• Recent-generation Intel i5, i7, or i9, or AMD Ryzen 5, 7, or 9 processor
• At least 16 GB RAM with 12 GB usable
• CPU utilization of 50% or less
• Computer with an Ethernet (RJ-45) port
• Wired Ethernet internet connection; Wi-Fi is not allowed
• Download speed of at least 20 Mbps
• Upload speed of at least 10 Mbps
• Ping of 20 ms or less
• Must use the specified computer for the interview, with camera on and screen-sharing capability
• Must provide screenshots verifying Windows 11, internet speed, RAM, and wired Ethernet connection
• Must have 24/7 availability
• Must be available to work in one of the specified states: Texas, South Carolina, North Carolina, Florida, Georgia, Virginia, Pennsylvania, Michigan, or Utah