Account Manager

Job Description:

• Serve as the main point of contact for client accounts, driving retention, satisfaction, and account growth
• Manage and lead assigned remote teams and supervisors, ensuring service delivery matches client expectations and SLAs
• Oversee HubSpot setups, client workflows, and CRM activity, or manage clients utilizing these services
• Support client onboarding
• Proactively audit team performance
• Resolve operational roadblocks
• Monitor client health metrics including engagement, performance, and retention
• Document updates in management tools
• Identify expansion opportunities for additional services or staffing

Requirements:

• Exceptional, top-tier spoken and written English (clear, assertive, and professional)
• Practical familiarity with HubSpot, or strong experience with comparable CRM tools paired with a fast ability to learn
• Minimum 3+ years in Customer Success or Account Management
• Proven experience supervising or leading teams
• Quick learner who takes initiative, handles difficult client scenarios with composure, and continuously improves team workflows
• Strong project management, time management, and multitasking skills
• Proficiency in Microsoft Office Suite or similar tools
• Familiarity with CRM systems is a plus
• Ability to work 9:00 AM–5:00 PM EST

Benefits:

• 100% remote work environment
• Flexible schedule
• Opportunity to make a direct impact on customer success and operational excellence
• Work with international clients and dynamic teams
• Opportunity to be part of a growing company focused on delivering high-quality service and measurable results