Wellness Coach

Job Description:

• Conduct scheduled one-on-one wellness coaching sessions, averaging approximately six sessions per day
• Support patients throughout their full wellness journey, from onboarding and early progress through goal achievement and long-term maintenance
• Review patient intake forms and physical activity logs before sessions to prepare individualized coaching guidance
• Provide personalized, non-clinical recommendations related to nutrition, physical activity, routines, habits, and overall wellness
• Help patients work through plateaus, stalled progress, weight-loss impediments, and other challenges
• Help patients remain engaged and supported throughout their journey
• Respond to team queue tickets and complete Wellness Referral outreach projects
• Complete Wellness Reviews and conduct appropriate outreach to patients experiencing little to no progress
• Request completed intake forms and confirm appointments via email
• Identify patients who may benefit from additional medications, supplements, or wellness solutions and provide education about available options
• Send individualized post-session follow-up emails with session highlights, successes, challenges, recommendations, and action plans
• Track session discoveries, outcomes, and action plans in Google Sheets
• Document additional pertinent session information in Zoho Notebook
• Collaborate with internal teams when patient needs require additional support or escalation
• Maintain professional, compassionate, and consistent communication throughout every patient interaction

Requirements:

• Strong verbal and written communication skills with the ability to build trust and rapport with patients remotely
• Ability to provide individualized wellness guidance while remaining within the non-clinical scope of the coaching role
• Strong organizational skills and attention to detail
• Ability to review patient information and translate it into actionable, easy-to-understand wellness recommendations
• Comfortable discussing nutrition, physical activity, healthy habits, motivation, and lifestyle changes
• Ability to support and motivate patients experiencing plateaus, setbacks, or stalled progress
• Strong follow-up and documentation skills
• Ability to manage multiple patient sessions, outreach responsibilities, and administrative tasks throughout the day
• Comfortable working independently in a fast-paced, remote environment
• Proficiency with computers, email, spreadsheets, and digital documentation platforms
• A reliable personal laptop or desktop computer
• A quality headset for virtual patient sessions and meetings
• High-speed internet connection
• A professional, private workspace suitable for conducting patient sessions remotely
• Preferred: Previous experience in wellness coaching, health coaching, nutrition, fitness, patient support, healthcare, telehealth, or another patient-facing environment
• Preferred: Experience supporting patients through long-term health, wellness, or weight-management goals
• Preferred: Experience with patient retention, engagement, or ongoing care programs
• Preferred: Familiarity with Google Workspace, Google Sheets, Zoho, CRM platforms, or similar documentation systems
• Preferred: Knowledge of wellness programs, nutritional strategies, physical activity recommendations, GLP-1 medications, peptides, NAD+, supplements, or other wellness and longevity solutions

Benefits:

• Comprehensive benefits package, including Health, Dental, and Vision
• Fully remote position
• Paid time off and company holidays
• Opportunities for career growth within a rapidly scaling company
• Exposure to innovative therapies and programs in health, wellness, and longevity
• Meaningful, ongoing relationships with patients and support for their long-term success