Virtual Clinical Educator

Job Description:

• Provide inbound or outbound non-promotional disease-state education and/or support to identified customers
• Provide therapy education and support
• Collect, confirm, and enter demographic data into the designated CRM for program enrollment and documentation
• Maintain excellent quality and provide superior customer service while following call guides, talking points, and FAQs
• Use only approved materials provided by Inizio or the client
• Attend and complete required trainings, courses, and competency assessments
• Complete administrative responsibilities, including computer updates, emails, and time reporting
• Attend local and national program meetings and/or conferences as required
• Adhere to company and client policies, procedures, and training requirements
• Safeguard patient privacy and confidentiality under HIPAA, including participation in call monitoring
• Return and maintain company equipment and materials
• Perform other reasonable duties as requested

Requirements:

• Current U.S. healthcare professional license (RN, RT)
• Associate degree/Bachelor’s/BSN or equivalent work-related experience
• Preferred minimum of 2 years of experience working in respiratory disease state or related field
• Highly motivated self-starter with desire to update professional knowledge base regularly
• Competency with call center telephone technology preferred
• Effective and professional communication
• Excellent interpersonal skills with pleasant telephone manner and articulate phone voice
• Demonstrable organizational skills and ability to manage multiple tasks
• Ability to multitask while maintaining high attention to detail and accuracy
• Process excellence and ability to problem solve and be proactive
• Strong working knowledge of Microsoft Office, client-specific applications, and database systems
• Ability to join frequent meetings and calls without disruption or disconnecting
• Ability to safeguard patient privacy and confidentiality in a remote setting according to HIPAA
• Ability to attend and successfully complete required trainings, courses, and competency assessments
• Ability to complete required administrative responsibilities within program deadlines
• Ability to adhere to company and client policies, procedures, and training requirements

Benefits:

• Comprehensive medical, dental, and vision coverage
• Accrued paid time off
• 401(k) with company match
• Disability and life insurance
• Paid maternity and paternity leave
• Company-paid holidays
• Recognition programs, contests, and awards
• Continuous growth opportunities through learning, leadership development, and career advancement support
• Collaborative culture
• Remote work arrangement
• Company equipment provided and maintained