Vice President, Enterprise Account Management

Job Description:

• Set the strategic vision, priorities, goals, and long-term growth roadmap for Enterprise Account Management
• Lead, coach, and develop the Enterprise Account Management team
• Partner with field operations and franchise leadership to align enterprise account growth with operational capacity, service standards, and client expectations
• Oversee the enterprise account pipeline and processes for lead qualification, conversion, onboarding, expansion, retention, and renewal
• Own department budgeting, forecasting, P&L performance, profitability, and revenue targets
• Build and maintain executive-level relationships with enterprise account decision-makers
• Identify opportunities to expand the number and value of locations awarded within existing enterprise client relationships
• Evaluate market trends, customer needs, competitive positioning, and growth opportunities
• Ensure high-quality, consistently executed Quarterly Business Reviews
• Represent City Wide’s enterprise solutions with key national and regional accounts
• Collaborate with Marketing, Legal, Franchise Support, Operations, and other internal partners to deliver a consistent client experience
• Establish, monitor, and report key performance indicators to executive leadership
• Strengthen franchise engagement and confidence in the Enterprise Account Management program
• Travel approximately 30% to support enterprise customers, franchise partners, strategic meetings, and team development
• Drive revenue growth, retention, renewal, satisfaction, expansion, team performance, franchise engagement, budget performance, forecast accuracy, profitability, and revenue-target achievement

Requirements:

• Bachelor’s degree required; MBA or related advanced degree preferred
• 10+ years of progressive sales, strategic account management, customer success, or business development leadership experience
• Demonstrated success leading, coaching, and developing high-performing teams
• Proven experience building, scaling, or transforming an enterprise, national accounts, strategic accounts, or key account management function
• Strong background managing P&L performance, budgets, forecasting, profitability, and revenue targets
• Ability to build credibility and influence with senior executives and C-suite decision-makers
• Experience managing complex, multi-location client relationships and long sales or service cycles
• Excellent verbal, written, presentation, negotiation, and executive communication skills
• Strategic mindset with the ability to translate a long-term vision into clear priorities, measurable plans, and consistent execution
• Strong analytical skills and comfort using data to guide account strategy, performance management, and business decisions
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook, as well as CRM systems
• Preferred: experience in a multi-location, franchise, facilities services, business services, or other service-based industry
• Preferred: experience supporting distributed field operations or franchise partners
• Preferred: experience selling or managing enterprise relationships across national and regional markets

Benefits:

• Bonus
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short- and long-term disability insurance
• Paid time off (PTO)
• 401(k)
• Flexible work atmosphere
• Continual learning and development
• Paid time to support charities of choice