Vice President, Client Success

Job Description:

• Lead the Client Success function and establish strategies that drive client satisfaction, retention, and growth
• Develop and maintain executive-level relationships with strategic healthcare clients
• Drive revenue growth through account expansion, upselling, cross-selling, and adoption of additional services and solutions
• Lead executive business reviews and strategic planning discussions with clients
• Partner with clients to improve revenue cycle performance, operational efficiency, and financial outcomes
• Oversee client health and retention strategies, proactively addressing risks and opportunities
• Champion adoption of AI-enabled solutions and innovative technologies that deliver value to clients
• Collaborate with Product, Operations, Sales, Marketing, and Onboarding teams to ensure a seamless client experience
• Serve as the voice of the customer and provide strategic feedback to support continuous improvement
• Establish, track, and report on key client success metrics, including retention, satisfaction, growth, and revenue impact
• Mentor and develop Client Success team members while fostering a customer-centric culture
• Maintain high client satisfaction and retention
• Drive measurable revenue growth through account expansion and strategic partnerships
• Build trusted executive-level client relationships
• Improve client revenue cycle performance and business outcomes
• Expand adoption of AI-powered solutions and services
• Develop and lead a high-performing Client Success team
• Contribute to company growth, client success, and long-term organizational objectives

Requirements:

• 10+ years of experience in healthcare revenue cycle management, healthcare consulting, client success, sales, strategic account management, or related leadership roles
• 5+ years of leadership experience managing client-facing teams
• Experience working with hospitals, health systems, physician groups, ambulatory organizations, or RCM service providers
• Strong understanding of revenue cycle operations, including billing, coding, claims management, denials, reimbursement, accounts receivable, and revenue cycle analytics
• Proven success managing executive client relationships and strategic accounts
• Demonstrated experience driving revenue growth through account expansion, upselling, cross-selling, and consultative sales approaches
• Excellent communication, presentation, relationship-building, leadership, and problem-solving skills
• Experience with healthcare technology, automation platforms, AI-enabled solutions, or revenue cycle software preferred
• Ability to travel up to 50%
• Must be legally authorized to work in the USA
• No Contractors, No C2C, No Visa Sponsorship

Benefits:

• Growth advancement opportunities
• Flexible work environment (Work-life Balance)
• Collaborative and friendly company culture
• 401(k) matching up to 4%
• Medical
• Dental
• Vision
• Long/Short Term Disability insurance
• Life insurance $25,000 Paid by employer
• PTO 2 weeks
• 10 and half Holidays