User Experience Designer

Job Description:

• Conduct user research through interviews, surveys, workshops, usability testing, and analytics review
• Create personas, journey maps, user flows, wireframes, mockups, and interactive prototypes
• Translate business requirements and user needs into effective design solutions
• Collaborate with stakeholders to define user experience strategies and design requirements
• Facilitate design thinking and user-centered design workshops
• Validate design concepts through usability testing and iterative feedback cycles
• Ensure compliance with accessibility standards, including Section 508 and WCAG requirements
• Create, maintain, and evolve scalable design systems, including reusable components, patterns, documentation, style guides, and UX standards
• Work closely with development teams during implementation to ensure design fidelity
• Analyze user feedback and performance metrics to recommend improvements
• Support content strategy and information architecture activities
• Stay current with emerging UX trends, tools, and best practices

Requirements:

• Bachelor's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field (or equivalent experience)
• 3+ years of UX design experience for websites, web applications, or digital platforms
• Experience conducting user research and usability testing
• Proficiency with Figma for interface design, wireframing, prototyping, and design collaboration
• Knowledge of user-centered design methodologies and design thinking principles
• Understanding of responsive design and modern web standards
• Strong communication, presentation, and facilitation skills
• Experience working in Agile/Scrum environments
• Portfolio or representative work samples demonstrating the design process, problem-solving approach, and completed UX work
• Preferred: Experience supporting federal government or public-sector digital services
• Preferred: Knowledge of Section 508 accessibility compliance and WCAG 2.1/2.2 standards
• Preferred: Familiarity with Drupal, content management systems, or digital experience platforms
• Preferred: Certification in UX, Human-Centered Design, or related disciplines