Travel Consultant – After Hours, Evening, Weekends

Job Description:

• Manage all aspects of client travel arrangements
• Answer client calls and emails for new arrangements and itinerary changes
• Use Sabre to book and issue airline, hotel, car, and other reservations
• Maintain account knowledge to assist clients promptly
• Check queues daily for accuracy and complete issued tickets
• Maintain preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals programs
• Provide travel expertise and international travel quotes
• Analyze fare rules, restrictions, non-refundable conditions, Open Skies, and FAA rules
• Meet management-defined KPIs, including productivity, transaction, attendance, and schedule requirements
• Communicate with airlines regarding flight changes, seating, and upgrades
• Follow ADTRAV policies, procedures, and approved traveler-service workflows
• Deliver excellent customer service, identify traveler issues, and resolve problems
• Collaborate with agents and employees to gather information and service travelers
• Build knowledge of ADTRAV’s industry and customer base
• Participate in ongoing training
• Maintain effective relationships with employees, partners, vendors, and clients
• Perform other duties as assigned

Requirements:

• High school diploma or equivalent required
• At least 2 years of experience booking domestic and international travel; complex international a plus
• Experience using a GDS System; Sabre required, Amadeus a plus
• Highly knowledgeable of city, airline, hotel, and car rental codes
• Knowledge of government travel requirements, visas, and passports
• Understanding of federal travel regulations, Fly America Act and Open Skies Agreement
• Strong computer and typing skills, including navigating quickly between programs and using shortcut keys
• Demonstrated experience learning and using technology, and ability to use multiple applications and monitors simultaneously
• Ability to consistently deliver excellent customer service
• Experience with Microsoft Office suite (Outlook, Word, Excel)
• Excellent English written and verbal communication skills
• Excellent listening skills
• Strong attention to detail with emphasis on accuracy and quality
• Highly self-motivated and able to manage multiple priorities with minimal supervision
• Strong organizational and problem-solving abilities
• Ability to communicate ideas and concepts clearly and concisely and receive feedback and direction
• Professional and positive demeanor; ability to work cooperatively
• Ability to work remotely and meet company home-office requirements
• Ability to sit and work at a computer for extended periods
• Ability to maintain confidentiality of company and client information
• Ability to work evening, night, overnight, weekend, and holiday schedules between 7pm-7am CT
• Ability to successfully pass credit, criminal, and/or employment reference background checks
• Must be a U.S. citizen and provide proof upon hire
• Ability to successfully pass a government clearance process

Benefits:

• Evening, night, and weekend pay differentials
• Holiday pay differential
• Opportunities for quarterly bonuses based on meeting outlined KPIs
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Flexible Spending Accounts
• 401(k)
• PTO
• Remote work arrangement