Training Specialist – Healthcare Customer Service

Job Description:

• Deliver engaging and structured training to new customer experience representatives
• Facilitate virtual training sessions
• Explain processes, procedures, systems, and customer service expectations
• Use different teaching approaches for different learning styles
• Monitor learner understanding and identify knowledge gaps
• Conduct knowledge checks, exercises, role plays, and practical activities
• Provide feedback and coaching throughout training
• Support learners requiring additional guidance
• Prepare new hires for transition from training into production
• Collaborate with Team Leads and leadership to support learner readiness
• Maintain accurate training records and communicate learner progress
• Adapt training delivery when processes, systems, or requirements change
• Create a positive, professional, and accountable learning environment

Requirements:

• Previous BPO/contact center training experience
• Healthcare/medical customer experience is essential
• Previous experience delivering training to customer service/contact center teams
• At least 1 year of previous remote work experience
• Fully bilingual in English and Spanish
• Excellent spoken and written English
• Strong presentation and communication skills
• Confident delivering training virtually
• Tech-savvy and comfortable learning new systems and platforms
• Strong organizational skills and attention to detail
• Patient, approachable, and able to coach different types of learners
• Strong team-player mentality
• Comfortable working U.S. business hours
• Available to start immediately
• Reliable computer, internet connection, headset, and suitable remote workspace
• Comfortable working as an Independent Contractor
• Windows 11 PC; Mac not supported
• 16 GB RAM
• Dual monitors
• Webcam and wired USB headset
• i5 processor or higher
• Fibre internet with a wired Ethernet connection
• Backup power solution
• Microsoft Teams / Office 365
• Must be a Mexican national currently residing in México
• Strong written and verbal English communication skills
• English resume required
• Completion of all hiring-process stages, including background check

Benefits:

• Paid weekly in arrears
• Paid training
• Fully remote work
• Independent Contractor arrangement