Technical Support Specialist

Job Description:

• Provide software application support to PatientNow customers via phone, email, and ticketing systems
• Assist clients with all aspects of the PatientNow platform to maximize operational efficiency, revenue growth, and patient satisfaction
• Diagnose and resolve software-related issues and hardware integrations involving scanners, barcode readers, cameras, and payment processing devices
• Guide customers through troubleshooting steps and communicate solutions clearly
• Document customer interactions, issue details, and resolutions in the CRM and ticketing system
• Identify, prioritize, and escalate complex or high-impact issues
• Conduct customer follow-up and scheduled callbacks
• Recommend alternative solutions and best practices to improve customer outcomes and platform adoption
• Stay current on PatientNow products, feature releases, industry trends, and support processes
• Contribute to a customer-first culture focused on responsiveness, accountability, and continuous improvement

Requirements:

• 1+ years of software support, technical support, customer service, or help desk experience
• Experience troubleshooting software applications and resolving customer issues in a timely manner
• Strong technical aptitude with the ability to learn and support multiple software products
• Experience supporting EMR, Practice Management, CRM, or healthcare technology platforms preferred
• Experience using CRM and ticketing systems to manage customer cases and documentation
• Familiarity with remote support tools such as LogMeIn, TeamViewer, or similar technologies
• Excellent written and verbal communication skills
• Strong customer service orientation with a commitment to delivering exceptional experiences
• Ability to multitask, prioritize workload, and manage competing demands in a fast-paced environment
• Effective problem-solving and analytical skills

Benefits:

• Work at the intersection of innovation and impact, helping real-world practices grow and thrive
• Collaborate with a talented, curious team that values experimentation, learning, and customer empathy
• Autonomy supported by strong leadership and product discipline
• Opportunity to help modernize aesthetics software through innovative, AI-native technology