Technical Success Manager

ABOUT US:
We are seeking a dynamic Technical Success Manager to serve as a vital bridge between our internal teams and clients. This role requires a proactive individual who can advocate for both the company and our clients, ensuring that needs are met and solutions are effectively implemented. The ideal candidate will excel in communication, problem-solving, and organization, prioritizing decisions based on client expectations.

THE CHALLENGE:

• Act as the primary post-sales point of contact for clients, managing strategic communication via email, phone, and virtual meetings.
• Resolve complex client challenges, working closely with internal teams to ensure timely and effective solutions.
• Demonstrate how Sportradar products and services impact the client's business objectives and provide tailored solutions to maximize their return on investment.
• Establish strong connections with key users of Sportradar products at client companies, understanding their business needs and priorities.
• Maintain a structured approach to tracking client feedback and leveraging insights to refine services and offerings.
• Lead and oversee the onboarding process, ensuring a seamless transition and successful adoption of Sportradar products and services.
• Optimize internal processes impacting client experience, driving efficiency and timely delivery of services.
• Conduct proactive client outreach based on account health metrics to foster long-term partnerships and growth.
• Partner with sales, product, and technical teams to advocate for client needs, influence product roadmaps, and ensure continuous improvement.
• Other tasks as defined.

ABOUT YOU:

• Proven experience in client success, account management, or a related role, ideally in the technology, sports, and/or gaming industry.
• Strong communication and interpersonal skills with the ability to build trust and rapport with diverse stakeholders.
• Analytical mindset with the ability to interpret data and translate it into actionable strategies.
• Exceptional problem-solving and conflict-resolution skills.
• A results-driven approach with a focus on client satisfaction and retention.
• Professional proficiency in English.
• Knowledge of Sportradar products is a plus.
• Knowledge of the betting landscape is a plus.
  

OUR OFFER:

• A collaborative environment with colleagues from all over the world (Engineering offices in Europe, Asia and the US), including various social events and teambuilding.
• Ability to shape your own workday and career via a clearly defined professional and personal development plan.
• Opportunity to develop yourself within an inspiring and fast-growing company with our Career framework possibilities.
• Vibrant and inclusive community, including Women in Tech and Pride groups, which welcome all participants.
• Global Employee Assistance Programme.
• Calm and Reulay app (managing stress, maintaining focus, improving sleep, building resilience).
• Online training videos.
• Flexible working hours.

While we appreciate the flexibility and benefits of working from home, we strongly believe that coming together in person fosters stronger connections, encourages collaboration, and drives innovation—both as individuals and as a company. The energy, shared ideas, and team support we experience in the office strengthen the foundation of our success and culture. For this reason, we are an office-first business operating on a fully on-site model, with team members working in the office five days a week to build relationships, exchange ideas, and grow together. Certain exemptions may apply depending on location — your local point of contact can provide further details.

OUR RECRUITMENT PROCESS:

• Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
• Technical Assessment: A short task to showcase your technical skills.
• Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise, and also discuss team fit.
• Final Steps: Receive feedback and, if successful, an offer!