Technical Solutions Specialist, Chemical Management

Job Description:

• Provide advanced technical support for HSI's Chemical Management platform
• Investigate, troubleshoot, and resolve complex application, configuration, and system issues
• Serve as a technical resource during customer escalations and support engagements
• Document issues, findings, and resolutions while partnering with Product and Development teams
• Determine which customer requests can be completed directly and which require escalation to Development
• Perform customer data-management activities including bulk imports, site assignments, catalog updates, and safety data sheet inventory maintenance
• Use Microsoft Excel to analyze, validate, manipulate, and prepare customer data for imports, exports, reporting, and system updates
• Review and troubleshoot data discrepancies, formatting issues, mapping errors, and data quality concerns
• Support data audits and validation efforts
• Assist with user administration, system configuration, and customer environment maintenance
• Execute approved SQL queries and scripts for customer requests, reporting, and operational activities
• Analyze system behavior and investigate technical issues using SQL and diagnostic tools
• Support reporting requests through data retrieval and analysis
• Maintain documentation related to data structures, processes, and support procedures
• Partner with Product and Development teams on system issues and platform enhancements
• Assist with testing and validation of platform updates and enhancements
• Participate in technical projects related to data imports, reporting, system administration, and platform optimization

Requirements:

• Bachelor's degree in Computer Science, Software Development, Programming, or a closely related technical field
• An Information Technology or related degree may be considered when combined with meaningful programming coursework, SQL training, or relevant technical certifications
• 3+ years of experience providing technical support to SaaS applications or enterprise software solutions
• Advanced Microsoft Excel skills, including large datasets, formulas, lookup functions, pivot tables, filtering, sorting, data validation, and data analysis
• Experience performing data imports, exports, data validation, data cleanup, data mapping, or other customer data-management activities
• Working knowledge of SQL and relational databases
• Experience consulting with customers, end users, or internal stakeholders to resolve technical issues and support system configuration needs
• Understanding of programming fundamentals and experience with Python, Java, JavaScript, or C++
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to communicate technical concepts to technical and non-technical audiences
• Ability to work responsibly with databases, scripts, access controls, and established security procedures

Benefits:

• Fully Remote Work
• Unlimited PTO
• Unlimited access to the Learning & Development library, including HSI LMS content
• Full medical, dental, vision, and mental health coverage
• Generous 1:1 401(k) company match