Technical Learning Manager

Job Description:

• Lead the strategy, development, delivery, and continuous improvement of the HVAC Equipment Training portfolio for Johnson Controls customers and channel partners
• Lead and develop a team of technical learning professionals
• Establish priorities and plans aligned with product roadmaps, business needs, customer requirements, and partner capability needs
• Manage, coach, and develop team members, setting expectations and fostering accountability and continuous improvement
• Own operational and financial performance using revenue, utilization, capacity, customer experience, learning outcomes, and other metrics
• Partner with business, product, and channel stakeholders to translate requirements into effective learning solutions
• Ensure high-quality instructor-led, virtual, online, hands-on, and blended learning experiences
• Align instructor capacity, training schedules, equipment, labs, and resources with business priorities and customer demand
• Maintain alignment between training programs, product changes, and customer and partner needs
• Use learner feedback, assessments, operational data, and business outcomes to evaluate effectiveness and drive improvement
• Simplify, standardize, and scale training processes, programs, and resources
• Communicate portfolio performance, priorities, risks, and resource needs to stakeholders and leadership

Requirements:

• Bachelor’s degree in Learning & Development, Education, Business, Organizational Development, Engineering, Technology, or a related field, or equivalent relevant experience
• 5+ years of experience in Learning & Development, technical training, customer education, enablement, program management, or a related field
• Demonstrated experience leading, coaching, and developing others
• Experience managing multiple programs, projects, services, or a portfolio with competing priorities and stakeholders
• Strong business acumen with demonstrated ability to use data to identify opportunities, establish priorities, and make informed decisions
• Strong communication, collaboration, and stakeholder-management skills, with demonstrated ability to quickly learn complex products, technologies, processes, or business environments
• Formal people-management experience
• Experience managing a learning portfolio, training operation, customer education function, or comparable service organization
• Knowledge of adult learning principles, curriculum development, instructional methods, and learning evaluation
• Experience supporting external customers, channel partners, distributors, or other non-employee learner populations
• Experience in HVAC, building technologies, industrial equipment, manufacturing, engineering, or another technical environment

Benefits:

• Competitive salary and bonus plan
• Paid vacation/holidays/sick time - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• JCI Employee discount programs (The Loop by Perk Spot)
• Competitive Bonus plan
• Competitive benefits package