Technical Deployment Specialist

Job Description:

• Execute end-to-end technical implementations, from kickoff and site readiness through go-live and handoff to Customer Success
• Configure and deploy Voxel's edge AI platform, including camera integration, device setup, and connectivity validation
• Work directly with customer IT, network, and security teams to complete network readiness checks, firewall and proxy configuration, and access requirements
• Produce technical documentation that helps customers secure internal IT and security approvals
• Troubleshoot deployment issues across networking, camera systems, and edge hardware, escalating to Engineering when needed
• Manage implementation timelines, track progress, and communicate status, risks, and next steps clearly to internal and customer stakeholders
• Coordinate onsite installations, including travel to customer sites for more complex deployments
• Contribute to and continuously improve implementation playbooks, checklists, and best practices so deployments get faster and more consistent
• Capture customer feedback and deployment friction and share it with Product and Engineering to improve the platform

Requirements:

• 3–6 years of experience in technical implementation, deployment engineering, network or systems administration, or a similar customer-facing technical role
• Solid working knowledge of networking and security fundamentals: TCP/IP, VLANs, routing, firewalls, proxies, VPNs, and SSL
• Hands-on experience with security camera or video surveillance systems (IP cameras, NVRs/VMS, RTSP streams), or the ability to learn new camera systems quickly
• Experience managing multiple technical projects at once and driving them to completion on schedule
• Clear, confident communication with both technical and non-technical stakeholders
• Comfortable operating independently in a fast-paced, evolving environment
• Willingness to travel to customer sites as needed
• Relevant certifications (CCNA, Network+, Security+, PMP, or similar)

Benefits:

• generous health, dental, and vision insurance
• competitive paid parental leave
• equity through our Equity Incentive Plan
• generous PTO and flexible work arrangements
• daily in-office meals
• team events and team-building
• 401(k)
• HSA/FSA options
• pre-tax commuter card