Technical Account Manager

Job Description:

• Serve as the primary technical owner for a portfolio of Panorays enterprise accounts
• Drive customer onboarding, deployment, long-term adoption strategies, and regular health reviews
• Take handoff from Sales and own onboarding end to end
• Run deployments as projects with plans, status reporting, working sessions, risk and issue logs, and formal close-out
• Design and document how Panorays fits each customer’s third-party risk program
• Advise customers on program maturity, operating models, controls, and integrations
• Lead technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms
• Build customer success plans with Account Management and project-manage adoption
• Run adoption cadence, training, and licence utilization efforts
• Review customer configurations and recommend improvements and new capabilities
• Resolve complex technical escalations and collaborate with R&D and Product Management on fixes and workarounds
• Build relationships with CISOs, risk leaders, architects, and engineers
• Identify technical expansion signals and renewal risks
• Create best-practice guides, architecture patterns, and enablement content
• Maintain Planhat and contribute to playbooks, runbooks, and the knowledge base

Requirements:

• 5+ years of experience in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management
• At least 3 years as a Technical Account Manager, Solutions or Customer Success Engineer, Implementation Consultant, or Sales Engineer
• BA/BS in Computer Science, Information Security, or a related discipline, or relevant professional experience
• Track record of taking complex enterprise customers from signed contract to production, including multi-system integrations
• Hands-on experience with RESTful APIs using cURL, Postman, or similar, including API keys, OAuth 2.0/bearer tokens, JSON payloads, and webhooks
• Experience integrating SaaS platforms with GRC, procurement, ticketing, SSO, and data platforms
• Experience running enterprise deployments as projects
• Experience building executive-level relationships with CISOs and risk leaders
• Experience using health and usage data to influence adoption and retention
• High level of verbal and written communication skills in English
• Ability to run several customer projects at once and build processes, templates, and playbooks
• Willingness to work U.S./EMEA business hours
• Willingness to travel 50%
• Preferred: experience in TPRM, GRC, or vendor risk assessment
• Preferred: knowledge of web security, networking, NIST CSF, ISO 27001, SOC 2, DORA, and NIS2
• Preferred: mentoring or leadership experience
• Preferred: Python, Bash, or PowerShell scripting
• Preferred: PMP or PRINCE2 certification
• Preferred: CISSP, CCSP, CompTIA Security+, or cloud certifications

Benefits:

• Equity
• Variable/incentive compensation
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid leave