Team Leader

Content Moderator  ยท  via Backpacker Job Board
๐Ÿ“ Japanese

Qualifications


  • Fluent in English and Native in Japanese both written and verbal (REQUIRED)

  • Willing to work in shifting schedule including night shift/weekend/ public holiday

  • Has experience in same role at BPO Industry

  • Proven leadership and management skills

  • Excellent communication and interpersonal skills

  • Strong problem-solving and decision-making abilities

  • Ability to work in a fast-paced and dynamic environment.

  • Responsibilities



    • Manage a team of ccontent moderator, ensuring that they adhere to company policies and procedures.

    • Monitor team performance metrics

    • Identify areas for improvement and implement strategies to enhance team performance

    • Coach and train team members to improve their skills and knowledge.

    • Conduct regular performance evaluations and provide feedback to team members.

    • Collaborate with cross-functional teams

    • Prepare and present regular reports on team performance to the management team