Team Lead, Contract Care Coordination

Job Description:

• Supervise the day-to-day work of the Clinical Care Coordination team
• Hold regular supervision and lead team meetings
• Oversee referral triage, case conferencing, documentation review, training compliance, and productivity management
• Provide coaching, mentorship, and professional development opportunities to staff
• Monitor care coordination performance metrics
• Complete monthly audits and submit timely internal reports to the Program Manager
• Maintain accurate and timely case status tracking for assigned referrals
• Assist with hiring, onboarding, and training of new clinical care coordinators and operational support team members
• Perform clinical care coordination services, including managing caseload coverage, as needed
• Support manager requests and departmental processes, including phone lines and day-to-day operational tasks
• Assist with external provider consultation and coordination, including reviewing and processing service continuations
• Serve as a point of contact for routine outreach inquiries related to services and referrals

Requirements:

• Master’s degree in Social Work, Psychology or related field required
• Bachelor’s degree with at least 3 years of leadership experience may be considered
• Supervisory experience required
• Military affiliation required
• Candidates must be a current or former service member, spouse or family member of an active-duty service member or veteran, or a Gold Star spouse or family member
• Minimum of two years’ experience providing behavioral health or social services within the military community required
• Proficiency in Microsoft Office 365 Applications, CRM Platforms, Zoom, basic Exploratory Data Analysis & Descriptive Statistics, and Adobe
• Ability to communicate effectively via written, verbal, in person and virtual methods
• Ability to set and meet simultaneous short- and long-term goals
• Ability to catalyze change effectively in a team setting

Benefits:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program
• Fully Remote