Systems Administrator

Job Description:

• Resolve highly complex desktop- and server-level issues
• Identify and resolve chronic service desk issues through the problem management process
• Assist outsourced field personnel with PC, printer, and connectivity issues at client sites
• Monitor and troubleshoot PRTG alerts and disk failures
• Assist Project Management and Account Management teams in gathering audit information from Active Directory and Exchange
• Participate in the Saturday Tier 2 technician on-call rotation
• Manage phone calls and tickets, including dispatching and prioritization for desktop technicians
• Provide overflow support for emergency issues on Saturdays
• Be available for urgent escalated desktop issues
• Provide technical guidance to lower-tier desktop technicians
• Support Helion’s managed IT, cybersecurity, compliance, and technology enablement services for automotive and heavy truck dealerships

Requirements:

• Advanced technical knowledge for highly complex desktop- and server-level issues
• Experience maintaining and troubleshooting Active Directory, DNS, DHCP, DFS/UNC file shares, Group Policy, Folder Redirection/OneDrive, printers, Microsoft Exchange/Microsoft 365, Barracuda email spam filtering, SSL certificates, Cisco/Meraki networking, PRTG, VMware/Hyper-V, Kaseya RMM, DNS-based web filtering, dealer management systems, web browsers, VPNs, CRM systems, and body shop software
• Knowledge of PowerShell and Microsoft 365 GUI for Exchange reporting
• Ability to configure Meraki VPN and AnyConnect
• Ability to install Reynolds & Reynolds, CDK, CCC One, Rome + RomeScan, and configure related permissions and integrations
• CCENT or CompTIA Network+ certification